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Effective Communication Skills

The Foundations for Change

John Nielsen
Livre broché | Anglais
30,95 €
+ 61 points
Format
Livraison 1 à 2 semaines
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Livraison en Belgique: 3,99 €
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Description

Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying "NO" we attempt or avoid difficult conversations every day.

Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader?

Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You'll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to:

- Establish immediate rapport
- Initiate change
- Facilitate change
- Reduce stress
- Rebuild trust
- Diagnose and resolve internal conflict
- Deal with conflict effectively and efficiently
- Handle difficult situations
- Build a collaboration model
- Reduce misunderstandings and miscommunications

Spécifications

Parties prenantes

Auteur(s) :
Editeur:

Contenu

Nombre de pages :
180
Langue:
Anglais

Caractéristiques

EAN:
9781436304672
Date de parution :
21-05-08
Format:
Livre broché
Format numérique:
Trade paperback (VS)
Dimensions :
152 mm x 229 mm
Poids :
272 g

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