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- 7.000.000 titres dans notre catalogue
- Payer en toute sécurité
- Toujours un magasin près de chez vous
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Description
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
ITIL(R) Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
- ITIL fundamentals
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITSM in the real world
CD ICON
Electronic content includes:
- Complete practice exams
- Videos from the author
- PDF copy of the book
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 450
- Langue:
- Anglais
- Collection :
Caractéristiques
- EAN:
- 9780071841603
- Date de parution :
- 04-08-16
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 183 mm x 272 mm
- Poids :
- 476 g
