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- Toujours un magasin près de chez vous
Keeping Score
Using the Right Metrics to Drive World-Class Performance
Mark Graham Brown
Livre broché | Anglais
65,95 €
+ 131 points
Description
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 224
- Langue:
- Anglais
Caractéristiques
- EAN:
- 9781563273551
- Date de parution :
- 30-10-06
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 161 mm x 228 mm
- Poids :
- 308 g
