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Listen Up or Lose Out
How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster
Robert Bolton, Dorothy Grover Bolton
Livre broché | Anglais
34,45 €
+ 68 points
Description
Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.
Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems.
Bolton teaches you key communication skills by:
- breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise;
- focusing on the speaker's point of view;
- asking the right questions, in the right order;
- and learning how to read people's feelings and reflect them back
Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 272
- Langue:
- Anglais
Caractéristiques
- EAN:
- 9780814432013
- Date de parution :
- 22-02-18
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 152 mm x 226 mm
- Poids :
- 385 g
