Description

Managing for Performance Excellence provides practitioners with an integrative framework that highlights the key ingredients of an effective approach to performance management. It describes the formal process of planning, measuring and monitoring performance that companies need to develop as the first step towards becoming a highperforming organisation. As the numerous examples show, a well-functioning process by itself does not guarantee enduring success. Based on an in-depth analysis of real-life situations, the authors draw attention to potential pitfalls and highlight four concrete performance management challenges that companies need to address: clear strategic focus; engaging climate; collaborative structure; and solid information infrastructure. Performance management is examined from a number of different perspectives, with ample illustrations and practical guidelines against which readers can benchmark their own organisations. These insights are a product of the multidisciplinary pool of expertise present at Vlerick Leuven Gent Management School; a school renowned for its successful mix of academic knowledge and business relevance.