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SIAM EBOOK
principles and practices for service integration and management
Niklas Engelhart, Peter McKenzie, Dave Armes, Peter Wiggers
48,34 €
+ 48 points
Description
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
• ITSM professionals working in integrated multi-sourced environments;
• Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
• Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users;
• Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
• ITSM professionals working in integrated multi-sourced environments;
• Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
• Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users;
• Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 225
- Langue:
- Anglais
- Collection :
Caractéristiques
- EAN:
- 9789401805780
- Date de parution :
- 17-11-15
- Format:
- Ebook
- Protection digitale:
- Digital watermarking
- Format numérique:
