Description

Managing interactions between conflicting parties is a difficult task, and this book provides an empirical account of mediator stress and the strategies which may ameliorate it. Drawing upon the practical knowledge and insights of experienced mediators from different primary professions and operating in various environments, it connects their practice with both role and coping theory. Those in the mediation profession - trainers, academics and practitioners - will find new ideas and sharp analysis of the attributes and competencies necessary for the role, with a particular focus on social/emotional and political competence. It also examines how the ideology of mediation may in itself prompt strain, and discusses the situational factors which may help mediators cope. Providing qualitative and quantitative evidence, the book has relevance for mediation trainers and practitioners, and for the organisations which employ them.