La très catastrophique visite du zoo

Joël Dicker

Description

Anyone wishing to be a successful supervisor must learn the interpersonal skills of communication, assertiveness and the psychology of motivation in order to build a successful team with a positive ethos.

This book provides a practical guide to supervisory skills for team leaders and supervisors in library and information work. Although reference is made to relevant management concepts, its strength is that it translates theory into practice, and the focus is decidedly on the latter. This is very much a 'how to' guide for anyone wishing to develop a supervisory role in an ILS context.

Each topic is covered in a practical and down-to-earth manner, and is illustrated by examples and case studies from different types of ILS. The text also offers self-development inventories and checklists. Key topics covered are:
working as a supervisor or team leader
motivation
confident supervision

managing the whole team
managing work: delegation and monitoring
giving feedback and praise
communication skills for supervisors
managing difficult situations
training and development
the supervisor and human resource management
gaining support as a supervisor or team leader.

- working as a supervisor or team leader
- motivation
- confident supervision
- managing the whole team
- managing work: delegation and monitoring
- giving feedback and praise
- communication skills for supervisors
- managing difficult situations
- training and development
- the supervisor and human resource management
- gaining support as a supervisor or team leader.

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