Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:
In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.
Click here for the introductory chapter
A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.