What is the relationship between (AI) and (CRM)?- Can (AI) technology impact on customer relationship management (CRM) ?Nowadays, (AI) is a technology almost as old as the computer industry itself, it is similar with the advent of personal assistants function to businesses and personal promotion channel, such as ( Amazon's Alexa, Apple's Siri, Google's Assistant) image recognition ( face book), personalized recommendations ( Netflix, Amazon). Those innovations have been driven by a increase in processing power, lower cost hardware, and the exploding creation and availability of data. It seems, (AI) technology can impact global customer service management method.How to forecast economic impact modeling to (AI) will affect global economy? Can human forecast business revenue growth and job creation ( or destruction) based on (AI) applied to customer relationship management (CRM) activities? In addition to the economic impact on (AI) or (CRM) which can include an estimate of the economic impact attributable to sales forces customer base. What can economic benefits be brought to (CRM) from (AI) technology?Artificial intelligence(AI) comprises a set of technologies that use natural language processing, machine learning, knowledge graphs, and other tools to answer questions, discover insights and provide recommendations. Computer systems can use (AI) hypothesize and formulate possible answers based on available evidence can be trained through the ingestion of vast amounts of content, and automatically adapt and learn from (AI) self mistakes and failures. So, any business organizations (customer service departments) can provide efficient and effective customer relationship management of excellent customer service quality if which applied (AI) technology system. The different type of (AI) systems include: (AI) system platforms, machine learning (AI) based data preparation and enrichment tools, machine vision/image recognition, voice speech recognition, text analysis and natural language processing, bots, e.g. face book website and virtual digital assistance solutions, social media pattern analysis, sentiment analysis, advanced numerical analysis (e.g. IOT streaming, machine logs), supporting technologies, knowledge base dialog management, Q&A processing etc. different (AI) technology system customer relationship management (CRM) tools.

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