For decades, Disney's leadership model has been a source of great interest and fascination, and certainly the subject of countless books on the subject. Though much has been written and taught about Walt's philosophy and practices, as well as those of his successors, one essential element in the paradigm has been overlooked or assigned little importance. This book, written by a veteran of thousands of Disney Institute leadership programs before nearly three-quarters of a million professionals, rectifies the situation, detailing for the first time the little known factor that serves as yet another piece of Disney's transformational thinking. For anyone aspiring to contribute to a far better business model and an exceptional workplace culture, this is the place to start.