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  7. Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions

Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions

Case of Vietnam and Sri Lanka

Charitha Harshani Perera, Rajkishore Nayak, Long Van Thang Nguyen
Livre broché | Anglais
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Description

This book examines the extent to which social media marketing influences the customer-based brand equity of higher education institutes. Higher education institutions operate in a strong competitive environment due to the homogenous nature of their services and always look for new marketing strategies to be competitive in the marketplace. Therefore, building customer-based brand equity has become crucial for higher education institutions to differentiate themselves from others to attract prospective students. Social media-based marketing facilitated prospective students to communicate and collaborate to gather information relevant to higher education institutions and their respective brand equity. However, many models on customer-based brand equity received limited support in the higher education sector, particularly in emerging Asian countries. As such, drawing from social information processing theory, this book empirically investigates how higher education institutions can develop customer-based brand equity by using social media marketing and subjective norms mediated by brand credibility, taking cross-country comparisons between Sri Lanka and Vietnam. The book goes on to examine the applications and implications of the findings for higher education institutions in developing branding strategies through social media.

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Contenu

Nombre de pages :
275
Langue:
Anglais

Caractéristiques

EAN:
9789811950193
Date de parution :
02-10-23
Format:
Livre broché
Format numérique:
Trade paperback (VS)
Dimensions :
156 mm x 234 mm
Poids :
417 g

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