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Livres écrits par Peter Hernon
Tous les livres de Peter Hernon
-
An Action Plan for Outcomes Assessment in Your Library
Peter Hernon
- Livre broché | Anglais
- This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well s... Savoir plus
93,45 €Livraison 2 à 3 semaines93,45 €Livraison 2 à 3 semaines -
Library Leadership in the United States and Europe
Peter Hernon, Niels OLE Pors
- Livre relié | Anglais
- This book is the first to examine library and information science leadership in the United States and throughout Europe, providing a critical analysis... Savoir plus
110,45 €Livraison 2 à 3 semaines110,45 €Livraison 2 à 3 semaines -
Delivering Satisfaction and Service Quality
Peter Hernon, John R Whitman
- Livre broché | Anglais
- Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For... Savoir plus
48,95 €Livraison 1 à 2 semaines48,95 €Livraison 1 à 2 semaines -
Evaluation and Library Decision Making
Peter Hernon, Charles R McClure
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies & Services
- Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the c... Savoir plus
183,45 €Livraison 2 à 3 semaines183,45 €Livraison 2 à 3 semaines -
Service Quality in Academic Libraries
Peter Hernon, Ellen Altman
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and perfo... Savoir plus
190,45 €Livraison 2 à 3 semaines190,45 €Livraison 2 à 3 semaines -
Improving the Quality of Library Services for Students with Disabilities
Peter Hernon, Philip Calvert
- Livre broché | Anglais
- The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s... Savoir plus
89,95 €Livraison 2 à 3 semaines89,95 €Livraison 2 à 3 semaines -
Public Access to Government Information
Peter Hernon, Charles R McClure
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies, an
- This volume is issue-oriented. By showing that issues relating to topics such as access to government information resources, collection development, a... Savoir plus
93,45 €Livraison 2 à 3 semaines93,45 €Livraison 2 à 3 semaines -
Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure, Peter Hernon, Gary R Purcell
- Livre relié | Anglais
- Two underlying assumptions of this volume are that academic and public libraries can serve as effective intermediaries between the U.S. National Techn... Savoir plus
172,95 €Livraison 2 à 3 semaines172,95 €Livraison 2 à 3 semaines -
United States Scientific and Technical Information Policies
Charles R. McClure, Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- An introductory perspective on selected issues related to Federal STI policies. Contributors describe aspects of the existing system and suggest possi... Savoir plus
161,45 €Livraison 2 à 3 semaines161,45 €Livraison 2 à 3 semaines -
Evaluation and Library Decision Making
Peter Hernon, Charles R McClure
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies, an
- Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the c... Savoir plus
72,45 €Livraison 2 à 3 semaines72,45 €Livraison 2 à 3 semaines -
Statistics
Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, deci... Savoir plus
183,45 €Livraison 2 à 3 semaines183,45 €Livraison 2 à 3 semaines -
Viewing Library Metrics from Different Perspectives
Robert Dugan, Peter Hernon, Danuta Nitecki
- Livre broché | Anglais
- This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service. ... Savoir plus
118,95 €Livraison 2 à 3 semaines118,95 €Livraison 2 à 3 semaines -
United States Government Information
Peter Hernon, Harold C Relyea, Joan F Cheverie, Robert E Dugan
- Livre broché | Anglais | Library and Information Science Text Series Library and Info
- The first text to provide a comprehensive introduction to the information policies of the United States government and basic source material, this boo... Savoir plus
68,45 €Livraison 1 à 2 semaines68,45 €Livraison 1 à 2 semaines -
Making a Difference
Peter Hernon, Nancy Rossiter
- Livre broché | Anglais
- Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an instit... Savoir plus
93,45 €Livraison 2 à 3 semaines93,45 €Livraison 2 à 3 semaines -
Engaging in Evaluation and Assessment Research
Peter Hernon, Robert Dugan, Danuta Nitecki
- Livre broché | Anglais
- For library managers, this book explains evaluation and assessment research and identifies the components of proper execution, such as planning, decis... Savoir plus
110,45 €Livraison 2 à 3 semaines110,45 €Livraison 2 à 3 semaines -
U.S. Government on the Web
Peter Hernon, John A Shuler, Robert E Dugan
- Livre broché | Anglais | U.S. Government on the Web
- The definitive guide to U.S. government information on the Web has been expanded and updated with the latest information from the current administrati... Savoir plus
110,45 €Livraison 2 à 3 semaines110,45 €Livraison 2 à 3 semaines -
Revisiting Outcomes Assessment in Higher Education
Peter Hernon, Robert E Dugan, Candy Schwartz
- Livre broché | Anglais
- Revisiting Outcomes Assessment in Higher Education complements rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education . A... Savoir plus
101,95 €Livraison 2 à 3 semaines101,95 €Livraison 2 à 3 semaines -
Federal Information Policies in the 1980's
Peter Hernon, Charles McClure
- Livre relié | Anglais
- This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution of... Savoir plus
161,45 €Livraison 2 à 3 semaines161,45 €Livraison 2 à 3 semaines -
Statistics for Library Decision Making
Peter Hernon
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies & Services
- This handbook assists students in understanding statistics and the types of decisions that the selection of a test entails. At the same time the volum... Savoir plus
72,45 €Livraison 2 à 3 semaines72,45 €Livraison 2 à 3 semaines -
Convergence and Collaboration of Campus Information Services
Ronald Powell, Peter Hernon
- Livre broché | Anglais
- Convergence and collaboration enable an academic library to be more fully engaged with its campus. In its simplest form, convergence is defined as joi... Savoir plus
110,45 €Livraison 2 à 3 semaines110,45 €Livraison 2 à 3 semaines -
Listening to the Customer
Peter Hernon, Joseph Matthews
- Livre broché | Anglais
- A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling ... Savoir plus
101,95 €Livraison 2 à 3 semaines101,95 €Livraison 2 à 3 semaines -
Library and Information Science Research
Charles R McClure, Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- Twenty-eight contributed papers provide an overview of LIS research, offering recommendations and strategies for resolving issues related to this rese... Savoir plus
143,95 €Livraison sous 1 à 4 semaines143,95 €Livraison sous 1 à 4 semaines -
The Great Rescue
Peter Hernon
- Livre relié | Anglais
- Published in commemoration of the centennial of America's entry into World War I, the story of the USS Leviathan, the legendary liner turned warship t... Savoir plus
38,95 €Livraison 1 à 4 semaines38,95 €Livraison 1 à 4 semaines -
Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon, Joan Giesecke, Camila Alire
- Livre broché | Anglais
- Emotional intelligence (EI), as based on the work of Daniel Goleman and his colleagues, has received a lot of attention in the Harvard Business Review... Savoir plus
93,45 €Livraison 2 à 3 semaines93,45 €Livraison 2 à 3 semaines