Luis Rubalcaba, « Bridging service experiences and service innovation. A new model for understanding the future of services »
Olivier Furrer, « La satisfaction des clients des services captifs »
João Gustavo Alcantara Guimarães, Víthor Rosa Franco and Cristina Castro-Lucas de Souza, « Sharing economy : a review of the recent literature »
Kentaro Watanabe, Kirsi Hyytinen and Hannamaija Tuovila, « Challenges in integrating assistive technologies into elderly care services. Comparative study between Japan and Finland »
Bart Kamp and Eduardo Sisti, « Assessing the relationship between ICT services and the manufacturing industry from a meso-economic perspective. Insights from the Basque Country »