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- 7.000.000 titres dans notre catalogue
- Payer en toute sécurité
- Toujours un magasin près de chez vous
Service! Some People Just Don't Get It!
A Simple and Powerful Plan for Creating "Magnetic" Customer Service!
Trapper Woods, Todd Woods
Livre broché | Anglais
15,45 €
+ 30 points
Description
Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from ""street smarts"" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 100
- Langue:
- Anglais
Caractéristiques
- EAN:
- 9781600370267
- Date de parution :
- 01-08-06
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 157 mm x 225 mm
- Poids :
- 167 g
